You don't need one! The free plan gives you a genuine taste of the myStoria experience, including 3 complimentary Concierge conversations.
Explore at your own pace and upgrade whenever you're ready.
You can update your subscription plan directly within the app.
Simply go to your Profile, scroll down to Subscriptions, and choose the plan that works best for you.
Depending on your subscription, you may be subject to a per-conversation, hourly, daily, weekly, or monthly usage limit. This limit may vary from time to time and is balanced across the entire user base.
When your AI chat usage is approaching the limit, we will automatically display your remaining allowance with a percentage or visual indicator. When access resets, we'll let you know.
In practice:
If you're dissatisfied with your usage allowance, check back later or consider upgrading your package.
Yes! The new myStoria app is available on both iOS and Android.
Better than ever. The new myStoria app recognises a wide range of chronic health symptoms and treatments, and has been used to navigate everything from women's reproductive health and diabetes care to knee injuries and dental surgery plans.
Alongside Luna (formerly Ferti), your infertility and IVF specialist, the new app introduces three new AI health experts:
And as always, our Concierge team is on hand to help you navigate any healthcare challenge, big or small.
myStoria is a single cross-platform app. You will not notice any meaningful differences whether you're using the Android or iOS version. You can log in to the same account on both of your devices.
If you use both devices at the same time, data processing may be subject to an additional delay — it can take a little while for information to sync between two simultaneously active devices.
Absolutely. The core myStoria experience is available to anyone who registers, at no cost — no hidden fees, no credit card required.
As of April 2026, we're still working this out! We know that our capacity to provide storage for Free and Basic users is limited, but we don't yet fully understand exactly what that limit is.
You can be confident that your documents are always secure and protected. We will never delete or disclose your important health information without checking with you first.
To avoid running up against document storage limits, consider upgrading to the Premium package. We will work to add more clarity to this restriction in the coming months.
We are currently serving Canada and the United States. We plan to expand internationally, so sign up for our waitlist to stay up to date!
For our limited timed introductory offer, you are entitled to one 15-minute check-in each month. You can schedule these at your convenience to discuss any questions or concerns you may have.
Yes, we prioritize your privacy and security. All personal information is stored securely, and we adhere to strict data protection standards to ensure your data remains confidential.
We believe in transparency and control when it comes to your personal health information. You have full access to your records, and we never share your data without your consent. If at any time you decide you no longer want your data stored with us, you can wipe your data completely from our system—no questions asked. Your privacy is our priority.
At myStoria, security isn’t just a feature—it’s a commitment. We invest in best-in-class technologies so you can focus on your fertility journey with confidence, knowing your information is safe with us.
Still have more questions? Please reach out to Privacy@mystoria.com who will be more than happy to answer additional questions!
We've got you covered! Contact our support team directly through the Notify app for instant assistance. Our dedicated support staff is ready to address your queries and ensure a smooth experience with our platform
If you encounter any technical difficulties, please reach out to our support team at concierge@mystoria.com. We’re here to assist you and resolve any issues as quickly as possible.
No — your data will automatically migrate to the new app under your existing email address.
Your documents, Storypoints (appointments, diagnoses, test results, and more) and About details will all carry over automatically, so you can pick up right where you left off.
Some of your preferences will be migrated to the new app, but not all.
We recommend taking a moment to review your settings when you first sign in.
Your existing account and data will move across automatically, no manual migration needed.
Simply download the new myStoria mobile app and sign in with the same email address you used for the myStoria Web App and for Ferti. We'll guide you through the next steps from there.
You will automatically have a Premium myStoria subscription through to or beyond your original Ferti subscription end date.
To review your subscription information:
In a few edge cases, we might be a bit slow to apply your unique circumstances. Check back a few weeks before your next renewal, or reach out to our team at concierge@mystoria.com.
Nothing important will be lost. The health data and insights from your previously completed Fertility Health Assessments will carry over as Storypoints in your timeline.
However, the new myStoria will not automatically prompt you for specific fertility survey data. The new myStoria has been redesigned to flexibly support every twist and turn of your health journey — whatever that looks like for you.
Simply download the new app and login with the same email address. All of your subscription information has carried over to the new app.
Yes! All of your documents will carry over automatically, accessible in both your Vault and as Storypoints in your timeline.
Yes! Your Ferti chat history will be preserved and accessible as Storypoint details in the new app.
If you'd like to continue a conversation on a previous topic, simply start a new chat in myStoria and pick up from there.
As an existing customer, we've moved you onto the new app with a special pricing incentive. Your access price and duration will be as good or better than before.
To review your subscription information:
In a few edge cases, we might be a bit slow to apply your unique circumstances. Check back a few weeks before your next renewal, or reach out to our team at concierge@mystoria.com.
No. Historical Concierge messages will not immediately be available in the new myStoria app.
Your previous concierge history was not part of the myStoria web app or the Ferti app, and is not part of the data migration to the new app versions.
Don't hesitate to reach out to our team at concierge@mystoria.com — we're here to help get you up and running.
Please keep technical problems separate from health questions and concerns, and never send us personal health information via email.
The myStoria Circle Community is still accessible from mystoria-community.circle.so and through the Circle mobile app.
You can now more quickly shift between myStoria and Circle by navigating to the Discover tab in the myStoria app. Over the coming months, watch for more community features to be brought natively into myStoria too.
The new myStoria has been thoughtfully redesigned as a mobile-first experience, shaped by feedback from users who wanted their myStoria journey fully in their hands — literally.
We hope you'll give it a try and find it just as easy to love.
Ferti as a standalone app is retiring, but the specialist you know and love isn't going anywhere: Ferti has become Luna in the new myStoria app. Same expertise, new name.
Luna is joined by a team of new AI specialists too, so you'll have more support than ever before.
Your security is our top priority. As part of the migration to the new myStoria app, we strengthened our authentication process.
Because your original password was stored in encrypted form, it couldn't be transferred directly — so we ask that you create a new one when you first sign in. It's a small step that helps ensure that only you can ever access your data.
In the new myStoria app, you can ask Concierge questions by going to the Chats tab and navigating to the Ask the Concierge section.
To make sure our Concierge team has secure access to your critical medical information, please make sure to open new inquiries directly through the app.
Never send appointment requests or sensitive medical information via email.
Can’t find the answer you’re looking for? Please connect with our friendly team.
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