Your Concierge, Explained

myStoria is AI-driven. But it isn't only AI.

Your Concierge is a team of trained professionals with backgrounds in nursing, sitting inside the same app, ready to do the things your Assistant can't, won't, or shouldn't. Not a chatbot. Not a help desk. Real people with real clinical experience you can pull into your day whenever you want a human.

What they actually do

1. Hunt down your records. Most people's records are scattered across portals, faxes, paper, and the back of someone's filing cabinet. If you can't access something, Concierge can request it for you and upload it straight to your Vault when it comes back.

2. Get on video with you. Want to talk face to face? Head to Discover → Book a Live Consult to request a time with a real person.

3. Bring a human into your AI chat. You don't have to pick between your Assistant and a human. Mid-conversation with Luna or Stella and want a gut-check from a person? Tap the + beside the chat box and select Ask Concierge. You get both.

4. Do the research. The kind of late-night Googling you used to do alone. Concierge can take that off your plate. Ask, then go to bed.

5. Look over your documents. Send them a Vault file, a screenshot, a confusing lab result, an after-visit summary you can't parse. They'll read it and help you make sense of what's there.

6. Help you navigate. Finding the right specialist. Prepping questions for an appointment. Advocating when you...