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Privacy Policy

Updated on July 15th, 2025‍‍

myStoriaiscommittedtothehigheststandardsofprivacyandsecurityto
ensurethatanypersonalinformationyouentrusttouswhenusingour
Servicesisfullyprotected.Thispolicy,whichispartofour Termsof
Service,setsoutourpracticeswhencollecting,usinganddisclosinganyof
yourinformationinthecourseofprovidingyouServicesthroughthe
myStoriaPlatform(“PrivacyPolicy”).Definedtermswithinthispolicyhave
thesamemeaningasour TermsofService unlessotherwiseindicated.

Information we collect and use in delivery of Services

Your Information
Whenyousetupanaccountwithus,wecollectyouridentificationand
contactinformation,suchasfirstname,lastname,telephonenumber,
mailingaddressandemailaddress,aswellaspaymentinformation,suchas
yourcreditcardnumber,andweusethisinformationwhenproviding
Servicestoyou,includingwhenusingandcommunicatingthroughthe
myStoriaPlatformandaccessingcustomersupport.Wealsocollect
personalhealthinformation,includingreproductivehealthinformation,
medicaldiagnoses,labtestingresults,symptoms,medicationhistory,
appointmentsandotherinformationshouldyouchoosetouploadthis
informationintothemyStoriaPlatform,orprovideitthroughdeviceor
systemintegrationsthatyouenable,inordertousevariousfeaturesand
functionality.
I
nadditiontoinformationcollectedviaourwebsite,wemaycollectthe
followingthroughourApp:
●Deviceidentifiers(e.g.,IPaddress,deviceID)
●MobileoperatingsystemandAppusageanalytics
●Geolocationdata(ifenabled)
●Permissionsrequested(e.g.camera,microphone,photolibrary)
●Appcrashlogsandperformancediagnostics

Additionally,shouldyouauthorizeus,weassistyouinobtainingyour
relevantmedicalrecordsfromyourcareprovidersandcaptureitintoyour
myStoriaprofileforyourconvenienceandreference.ThemyStoriaPlatform
maybeusedtocaptureinformationaboutindividualswhoformpartofyour
healthjourneywithyou,suchasyourpartner,surrogatesordonors. By
inputtinginformationintotheplatformabouttheseoranyotherindividuals,
yourepresentandwarrantthatyouhavetheirpermissiontodoso.Allyour
informationcollectedandcapturedwithinthemyStoriaPlatformwillbe
consideredyour“ClientData”. 

ThepurposesforwhichweuseyourClient
Data,include,butmaynotbelimitedto,enablingandsupporting:

- Service delivery:indeliveringallthefeaturesandfunctionalityofthe
myStoriaPlatformtowhichyouhavesubscribedorareusing,includingall
relatedtechnologyanddataservices,aswellastheConciergeService;

- Service performance and improvement:deliveringserviceexcellence
bykeepingthemyStoriaPlatformtechnicallyoptimizedandperformant,
enhancingServices,developingnewServicesandmeetingquality,
reliability,privacy,securityandaccessibilityneeds;

- Payment processing:usingyourcreditcardnumbertoprocesspayments
forServices;and

- Customer relationship management:informingyouaboutnew
Services,features,offers,promotionsandotherpertinentinformation
relevanttoyouraccountwithus.

InordertodelivertheServicestoyou,wemayneedtoshareyour
informationwithvariousparties,including,butnotlimitedtothoselisted
below.Indoingso,wewillrespectandprotectyourprivacybyusingall
reasonablemeasurestominimizetheamountofinformationdisclosed,
includingprovidingonlyde-identifiedinformationwherepossible:

- Service providers: wemay engagethird-partyproviderstosupportusin
thedeliveryoftheServices,includingtechnologyanddataservicesand
paymentprocessing.

- Public authorities: wemaydisclosepersonalinformationtoauthorized
lawenforcement,regulators,courts,orotherpublicauthoritiesinresponse
tolawfulrequestsortoprotectourrightsandindividualsafety.

- Business Partnerships and Corporate Transactions: wemaydisclose
personalinformationaspermittedbylawforstrategicbusinesstransactions
orinthecaseofacorporateacquisitionormerger.

Concierge Team Communications

YourConciergeTeammemberistheretosupportyouinyourhealth
journey.Theyareknowledgeablestaffwithstrictdutiestomaintainthe
confidentialityofyourinformationandonlysharewithmembersofyour
careteamorothersasyouauthorizeforthepurposeofdeliveringServices
toyou. Inordertobestsupportyourcarejourney,ourConciergeTeamwill
accessyourmyStoriaprofileonaneed-to-knowbasis,includingtoinput
recordsandkeepyourprofileupdated. Allaccessestoyourrecordare
auditedandmonitoredtoensureprivacyandsecurity.Ifyourequestthe
assistanceofourConciergeTeamtoobtainyourmedicalrecordsfromyour
healthcareprovidersforloadingintoyourmyStoriaprofile,wewillobtain
yourexpressauthorizationtodosoandprocuresuchrecordsusingsecure
mechanisms.

Mobile App Permissions
Whenusingourmobileapplication,youmaybeaskedtograntaccessto
certainfeaturesofyourdevicesuchasthecamera,microphone,orphoto
library.Grantingthesepermissionsisoptional,butmayberequiredfor
certainfeaturestofunction.Youareresponsibleformanagingthese
permissionsinyourdevicesettings.myStoriadoesnotaccessyourdevice
featureswithoutyourexplicitconsent.

OurAppmayrequestaccesstoyourdevice’scameratoenablefeatures
suchasuploadingmedicaldocumentstoyourmyStoriaaccount.Imagesare
storedsecurelywithinyourencryptedprofileandneversharedwithoutyour
consent.myStoriaisnotamedicaldeviceanddoesnotofferclinicalor
diagnosticservices.Youmayrevokecameraaccessinyourdevicesettings.

Safeguarding your information

Exceptwhenusingthird-partyservices,suchastheFertibymyStoria’sAI
Chatbot(“Chatbot”),whicharesubjecttothetermsofserviceandprivacy
policiesoftheapplicableserviceprovider,whenyouusethemyStoria
PlatformorotherServicestorecord,capture,inputandgenerate
information,themyStoriaPlatformmaintainssuchinformationonsecure
serverslocatedinCanadaandtheUnitedStates,whichiskeptprivateand
confidentialtomyStoria.myStoriausesindustry-leadingtechnicaland
organizationalsecuritymeasures,suchasmulti-factorauthenticationand
encryption,toprotectyourClientData,heldbyusfromunauthorized
access,disclosure,modification,andaccidentallossanddestruction.

Data Retention
IfyoucancelorpauseyourmyStoriasubscription,wewillmaintainyour
ClientDataforaperiodof3yearsfromthedateofcancellationor
suspensionofyouraccount,afterwhichwewillsecurelydisposeofthedata
inaccordancewithourrecordsretentionpolicy,ifthesubscriptionisnot
renewedorresumed,myStoriaretainspersonalinformationonlyaslongas
necessarytoprovideandimprovetheServicesortomeetlegalobligations.
ForpurposesofenhancinganddevelopingnewServicesormyStoria
technologies,wemayretainde-identifiedinformationaspermittedbylaw,
includingafteryouhaveceasedusingtheServices,andsuchinformation
willbesecurelydeletedonceitisnolongerneededforsuchpurposes.

International transfers
InordertodeliverServicestoyou,wemayrelyontechnologythatstoresor
processesyourinformationoutsidethejurisdictioninwhichyoureside. As
such,yourinformationmaybecomesubjecttothelawsofanother
jurisdiction,whichmaydifferfromthelawsofyourjurisdiction.Byusing
ourServices,youconsenttothetransferofyourinformationoutsideofyour
jurisdictionwhennecessaryfordeliveringtheServices.

Privacy Rights
Subjecttocertainlimitationsanddependingontheprivacylawsapplicable
toyou,youmayhavethefollowinglegalrightsregardingyourinformation:

1.Righttoaccessorcorrectyourinformationheldbyus;

2.Righttohavecertainpersonalinformationthatisheldbyusdisposedof
orremoved;

3.Righttoobjecttotheprocessingofyourinformation,asallowedby
applicablelaw;

4.Righttoobjecttomarketingbychangingyourmarketingandemail
preferences;and

5.Wherewerelyonyourconsenttoprocessyourinformation,youmay
havetherighttowithdrawordeclineyourconsentatanytimeand,where
werelyonlegitimateinterests,youhavetherighttoobject(asnoted
above).Pleasenotethatwithdrawingyourconsentmayaffectyouraccess
andabilitytouseourServices.Youhavetherighttofileacomplaintabout
thewayweuseorprocessyourinformationwiththe OfficeofthePrivacy
CommissionerofCanada orotherdataprotectionauthorityasmaybe
applicabletoyourjurisdiction.Shouldyouneedtoaccessorcorrectyour
informationthatisheldbyus,youcanupdatesuchinformationaccordingly
withinthemyStoriaPlatformorusethecontactinformationinthe“Contact
Us”sectionattheendofthispolicytoreachus.

Cookies and other similar technologies
myStoriausescookiesandsimilartrackingtechnologiesonourwebsiteand
themyStoriaPlatformtoenhanceuserexperience. Shouldyouhaveany
questionsabouthowweusecookies,pleaseusethecontactinformationin
the“ContactUs”sectionattheendofthispolicytoreachus.
Third Party Services, Sites and Links

ThemyStoriaPlatformmaypermityoutoaccessthird-partyservices,such
astheChatbot,andmaycontainlinkstootherwebsites,includingthe
myStoriaCommunityonCircle,thatarenotunderourcontrolandwe
assumenoresponsibilityforthoseservices,linksortheprivacypracticesof
thethird-partyservicesorwebsitesshouldyouchoosetoaccessornavigate
tothemandusetheirservicesorproducts.  Specifically,whenusingthe
Chatbottoaskquestionsaboutoranalyzeyourhealthrecords,anypersonal
informationyouinput,includinganyhealthrecordsthatyouprovide,may
bedisclosedtoAlphabetInc.(Google),thecompanythatoperatestheChatbot.

Updates

WemayupdatethisPrivacyPolicyfromtimetotimetoreflectchangesto
howwehandleyourinformationheldbyus.Yourcontinueduseofour
website,themyStoriaPlatformorServiceswillbedeemedacceptanceby
youoftheupdatedPrivacyPolicy.

Contact Us
Ifyouhaveanyquestionsorconcernsaboutourprivacypracticesorthis
policy,youmaycontactusbyemail: privacy@mystoria.com.