Privacy Policy

Updated on July 15th, 2025‍‍


‍myStoria
is
committed
to
the
highest
standards
of
privacy
and
security
to

ensure
that
any
personal
information
you
entrust
to
us
when
using
our

Services
is
fully
protected.
This
policy,
which
is
part
of
our Terms
of

Service,
sets
out
our
practices
when
collecting,
using
and
disclosing
any
of

your
information
in
the
course
of
providing
you
Services
through
the

myStoria
Platform
(“Privacy
Policy”).
Defined
terms
within
this
policy
have

the
same
meaning
as
our Terms
of
Service unless
otherwise
indicated.
‍
Information we collect and use in delivery of Services

Your Information
When
you
set
up
an
account
with
us,
we
collect
your
identification
and

contact
information,
such
as
first
name,
last
name,
telephone
number,

mailing
address
and
email
address,
as
well
as
payment
information,
such
as

your
credit
card
number,
and
we
use
this
information
when
providing

Services
to
you,
including
when
using
and
communicating
through
the

myStoria
Platform
and
accessing
customer
support.
We
also
collect

personal
health
information,
including
reproductive
health
information,

medical
diagnoses,
lab
testing
results,
symptoms,
medication
history,

appointments
and
other
information
should
you
choose
to
upload
this

information
into
the
myStoria
Platform,
or
provide
it
through
device
or

system
integrations
that
you
enable,
in
order
to
use
various
features
and

functionality.
I
n
addition
to
information
collected
via
our
website,
we
may
collect
the

following
through
our
App:
●Device
identifiers
(e.g.,
IP
address,
device
ID)
●Mobile
operating
system
and
App
usage
analytics
●Geolocation
data
(if
enabled)
●Permissions
requested
(e.g.
camera,
microphone,
photo
library)
●App
crash
logs
and
performance
diagnostics

Additionally,
should
you
authorize
us,
we
assist
you
in
obtaining
your

relevant
medical
records
from
your
care
providers
and
capture
it
into
your

myStoria
profile
for
your
convenience
and
reference.
The
myStoria
Platform
may
be
used
to
capture
information
about
individuals
who
form
part
of
your

health
journey
with
you,
such
as
your
partner,
surrogates
or
donors.
By

inputting
information
into
the
platform
about
these
or
any
other
individuals,
you
represent
and
warrant
that
you
have
their
permission
to
do
so.
All
your

information
collected
and
captured
within
the
myStoria
Platform
will
be

considered
your
“Client
Data”.


The
purposes
for
which
we
use
your
Client

Data,
include,
but
may
not
be
limited
to,
enabling
and
supporting:
‍
- Service delivery:
in
delivering
all
the
features
and
functionality
of
the

myStoria
Platform
to
which
you
have
subscribed
or
are
using,
including
all

related
technology
and
data
services,
as
well
as
the
Concierge
Service;

- Service performance and improvement:
delivering
service
excellence

by
keeping
the
myStoria
Platform
technically
optimized
and
performant,

enhancing
Services,
developing
new
Services
and
meeting
quality,

reliability,
privacy,
security
and
accessibility
needs;

- Payment processing:
using
your
credit
card
number
to
process
payments
for
Services;
and

- Customer relationship management:
informing
you
about
new

Services,
features,
offers,
promotions
and
other
pertinent
information

relevant
to
your
account
with
us.

In
order
to
deliver
the
Services
to
you,
we
may
need
to
share
your

information
with
various
parties,
including,
but
not
limited
to
those
listed

below.
In
doing
so,
we
will
respect
and
protect
your
privacy
by
using
all

reasonable
measures
to
minimize
the
amount
of
information
disclosed,

including
providing
only
de-identified
information
where
possible:


- Service providers: we
may engage
third-party
providers
to
support
us
in

the
delivery
of
the
Services,
including
technology
and
data
services
and

payment
processing.

- Public authorities: we
may
disclose
personal
information
to
authorized

law
enforcement,
regulators,
courts,
or
other
public
authorities
in
response

to
lawful
requests
or
to
protect
our
rights
and
individual
safety.

- Business Partnerships and Corporate Transactions: we
may
disclose

personal
information
as
permitted
by
law
for
strategic
business
transactions
or
in
the
case
of
a
corporate
acquisition
or
merger.

Concierge Team Communications

Your
Concierge
Team
member
is
there
to
support
you
in
your
health

journey.
They
are
knowledgeable
staff
with
strict
duties
to
maintain
the

confidentiality
of
your
information
and
only
share
with
members
of
your

care
team
or
others
as
you
authorize
for
the
purpose
of
delivering
Services

to
you.
In
order
to
best
support
your
care
journey,
our
Concierge
Team
will
access
your
myStoria
profile
on
a
need-to-know
basis,
including
to
input

records
and
keep
your
profile
updated.
All
accesses
to
your
record
are

audited
and
monitored
to
ensure
privacy
and
security.If
you
request
the

assistance
of
our
Concierge
Team
to
obtain
your
medical
records
from
your

healthcare
providers
for
loading
into
your
myStoria
profile,
we
will
obtain

your
express
authorization
to
do
so
and
procure
such
records
using
secure

mechanisms.

Mobile App Permissions
When
using
our
mobile
application,
you
may
be
asked
to
grant
access
to

certain
features
of
your
device
such
as
the
camera,
microphone,
or
photo

library.
Granting
these
permissions
is
optional,
but
may
be
required
for

certain
features
to
function.
You
are
responsible
for
managing
these

permissions
in
your
device
settings.
myStoria
does
not
access
your
device

features
without
your
explicit
consent.
‍
Our
App
may
request
access
to
your
device’s
camera
to
enable
features

such
as
uploading
medical
documents
to
your
myStoria
account.
Images
are
stored
securely
within
your
encrypted
profile
and
never
shared
without
your
consent.
myStoria
is
not
a
medical
device
and
does
not
offer
clinical
or

diagnostic
services.
You
may
revoke
camera
access
in
your
device
settings.
‍
Safeguarding your information
‍
Except
when
using
third-party
services,
such
as
the
Ferti
by
myStoria’s
AI

Chatbot
(“Chatbot”),
which
are
subject
to
the
terms
of
service
and
privacy

policies
of
the
applicable
service
provider,
when
you
use
the
myStoria

Platform
or
other
Services
to
record,
capture,
input
and
generate

information,
the
myStoria
Platform
maintains
such
information
on
secure

servers
located
in
Canada
and
the
United
States,
which
is
kept
private
and

confidential
to
myStoria.
myStoria
uses
industry-leading
technical
and

organizational
security
measures,
such
as
multi-factor
authentication
and

encryption,
to
protect
your
Client
Data,
held
by
us
from
unauthorized

access,
disclosure,
modification,
and
accidental
loss
and
destruction.
‍
Data Retention
If
you
cancel
or
pause
your
myStoria
subscription,
we
will
maintain
your

Client
Data
for
a
period
of
3
years
from
the
date
of
cancellation
or

suspension
of
your
account,
after
which
we
will
securely
dispose
of
the
data

in
accordance
with
our
records
retention
policy,
if
the
subscription
is
not

renewed
or
resumed,
myStoria
retains
personal
information
only
as
long
as

necessary
to
provide
and
improve
the
Services
or
to
meet
legal
obligations.

For
purposes
of
enhancing
and
developing
new
Services
or
myStoria

technologies,
we
may
retain
de-identified
information
as
permitted
by
law,

including
after
you
have
ceased
using
the
Services,
and
such
information

will
be
securely
deleted
once
it
is
no
longer
needed
for
such
purposes.

International transfers
In
order
to
deliver
Services
to
you,
we
may
rely
on
technology
that
stores
or
processes
your
information
outside
the
jurisdiction
in
which
you
reside.
As

such,
your
information
may
become
subject
to
the
laws
of
another

jurisdiction,
which
may
differ
from
the
laws
of
your
jurisdiction.
By
using

our
Services,
you
consent
to
the
transfer
of
your
information
outside
of
your
jurisdiction
when
necessary
for
delivering
the
Services.

Privacy Rights
Subject
to
certain
limitations
and
depending
on
the
privacy
laws
applicable

to
you,
you
may
have
the
following
legal
rights
regarding
your
information:
‍
1.
Right
to
access
or
correct
your
information
held
by
us;
‍
2.
Right
to
have
certain
personal
information
that
is
held
by
us
disposed
of

or
removed;
‍
3.
Right
to
object
to
the
processing
of
your
information,
as
allowed
by

applicable
law;
‍
4.
Right
to
object
to
marketing
by
changing
your
marketing
and
email

preferences;
and
‍
5.
Where
we
rely
on
your
consent
to
process
your
information,
you
may

have
the
right
to
withdraw
or
decline
your
consent
at
any
time
and,
where

we
rely
on
legitimate
interests,
you
have
the
right
to
object
(as
noted

above).
Please
note
that
withdrawing
your
consent
may
affect
your
access

and
ability
to
use
our
Services.
You
have
the
right
to
file
a
complaint
about

the
way
we
use
or
process
your
information
with
the Office
of
the
Privacy

Commissioner
of
Canada or
other
data
protection
authority
as
may
be

applicable
to
your
jurisdiction.
Should
you
need
to
access
or
correct
your

information
that
is
held
by
us,
you
can
update
such
information
accordingly

within
the
myStoria
Platform
or
use
the
contact
information
in
the
“Contact

Us”
section
at
the
end
of
this
policy
to
reach
us.
‍
Cookies and other similar technologies
myStoria
uses
cookies
and
similar
tracking
technologies
on
our
website
and

the
myStoria
Platform
to
enhance
user
experience.
Should
you
have
any

questions
about
how
we
use
cookies,
please
use
the
contact
information
in

the
“Contact
Us”
section
at
the
end
of
this
policy
to
reach
us.

Third Party Services, Sites and Links
‍
The
myStoria
Platform
may
permit
you
to
access
third-party
services,
such

as
the
Chatbot,
and
may
contain
links
to
other
websites,
including
the

myStoria
Community
on
Circle,
that
are
not
under
our
control
and
we

assume
no
responsibility
for
those
services,
links
or
the
privacy
practices
of

the
third-party
services
or
websites
should
you
choose
to
access
or
navigate
to
them
and
use
their
services
or
products.  Specifically,
when
using
the

Chatbot
to
ask
questions
about
or
analyze
your
health
records,
any
personal
information
you
input,
including
any
health
records
that
you
provide,
may

be
disclosed
to
Alphabet
Inc.
(Google),
the
company
that
operates
the
Chatbot.

Updates

We
may
update
this
Privacy
Policy
from
time
to
time
to
reflect
changes
to

how
we
handle
your
information
held
by
us.
Your
continued
use
of
our

website,
the
myStoria
Platform
or
Services
will
be
deemed
acceptance
by

you
of
the
updated
Privacy
Policy.

Contact Us
If
you
have
any
questions
or
concerns
about
our
privacy
practices
or
this

policy,
you
may
contact
us
by
email: privacy@mystoria.com.